All our services come with a guarantee within the coverage period stated for the selected plan. We stand behind that promise through the final day of coverage.
If members drop or Premium badges disappear during the applicable guarantee period, we arrange replacements. Where appropriate, we also add extra delivery as compensation. The amount varies by case.
Before ordering, review three details: what the service delivers, how long it lasts and how long its guarantee applies. A Premium subscription duration or boost duration is not automatically the same as its guarantee period.
If an Order Doesn't Go as Planned
Not every order goes perfectly, and what matters is how it is handled. If you notice a drop or a missing Premium badge during the applicable guarantee period, contact us through a website ticket or Telegram. Include your order ID, the affected channel or group link and a short description of the issue. We reply to tickets within 5 minutes. Once we have your order ID, we review the order and arrange the replacement your plan covers.