Frequently Asked Questions

smm.plus is a leading social media marketing platform that provides high-quality services for Telegram and other social networks. We help you grow your presence with real engagement.

Simply create an account, add funds to your balance, select the service you need, and place your order. Our automated system will process your order immediately and deliver results within the specified timeframe.

Yes, all our services are 100% safe and comply with platform guidelines. We use organic methods to ensure the security of your account.

We primarily focus on Telegram services including members, views, reactions, and more. Check our services page for a complete list of available platforms.

Navigate to the 'New Order' page, select your desired service, enter the required details (like channel link or post URL), specify the quantity, and click 'Submit Order'.

Drip Feed allows you to distribute your order over a specified period. Instead of delivering all at once, the quantity is divided into multiple runs with intervals, making it appear more natural.

Delivery time varies by service. Most orders start within minutes and complete within 1-24 hours. Check the service description for estimated delivery times.

You can cancel orders that are still in 'Pending' status. Once processing begins, cancellation may not be possible. Partial refunds are issued for incomplete orders.

Go to the 'Orders' page to view all your orders. You can see real-time status updates, delivered quantity, and remaining balance for each order.

We accept various payment methods including cryptocurrency, credit/debit cards, and online payment gateways. Visit the 'Add Funds' page to see all available options.

Yes, the minimum deposit amount varies by payment method. Typically it ranges from $5 to $10. Check the payment page for specific details.

Refunds are automatically processed for canceled or partially completed orders. The refunded amount is added back to your account balance within 24 hours.

Yes! We have a user levels system where higher levels receive automatic discounts on all orders. You can also earn through our affiliate program.

Our API allows you to integrate our services into your own platform. Visit the 'API' page to get your API key and view documentation with examples.

API rate limits depend on your user level. Standard users can make up to 60 requests per minute. Premium levels have higher limits.

Orders may take time to process depending on the service and current queue. If an order is stuck for more than 24 hours, please contact support with your order ID.

User Levels is a loyalty system that rewards active customers with automatic discounts. The more you spend, the higher your level and the bigger your discount on all orders.

Your level increases automatically based on your total spending. Each level has specific spending requirements. Check the 'User Levels' page for details.

Click 'Forgot Password' on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

We recommend using a single account per user. Multiple accounts may be flagged by our system. If you need multiple accounts for business purposes, please contact support.